8.1 Operation Planning & Control
Overview
In planning product realization, the Company will determine the following, as appropriate :-
- quality plans in the form of Job Bags will be issued for every job detailing all aspects of the process;
- ensure that all activities associated with Process Control are planned and carried out in such a way under controlled conditions;
- documents and records of such processes will be kept for a period of two years;
- show the current inspection and test status of all goods within the Company.
Operational Component Workflow
Definitions
Enquiry
An enquiry is an initial enquiry received by a customer, this is not a required step in the process flow but may be the first point of communication with a customer.
- This is represented as a ticket within the helpdesk system.
- Enquiries have a unique tracking number known as a Ticket Number
Enquiry Contexts
Enquiries can be classified into the following contexts...
- Sales Enquiry
- Order Progress Enquiry
- Artwork Enquiry
- Complaint
Enquiry Statuses
Enquiries can either be open, awaiting customer response or closed.
Quote
A quote represents the customers requirements in context of our offerings.
- Quotes have a unique tracking number generated by the system
Quote Statuses
Quotes can have the following statuses
- Draft
- Sent
- Opened
- Active
- Active Sale
- Dead
Order
An order represents a confirmation of a quote or parts of a quotation or an order from a web source in which the customer has generated their own quote and then order. As such this can represent the start of customer communication.
Project
A project represents a group of one or more Operational Instruction Sets known as Jobs and one or more Endpoints.
Project Statuses
A project can have one of the following statuses
- Awaiting Operations Acceptance
- Active
- Awaiting Endpoint Completion
- Awaiting Invoice
- Complete
- Cancelled
Stock Requisition
A Stock Requisition is required when a none stocked item is required for completion of a project
Purchase Order
A purchase order represents a stock/service order from a supplier
Purchase Order's can have the following statuses...
- Draft
- Requisition
- Awaiting Supplier Confirmation
- Awaiting Delivery
- Awaiting Invoice
- Complete
Job
A Job is a production Instruction Set. It lists the processes, their representative instructions and the order in which they should be completed.
A Job has the following statuses:
- Active Process....
- Active
- Inactive
- Complete
Artwork
An artwork represents a unique piece of artwork in the system it has the following variables
- Width
- Height
- Quantity
- Unique Fingerprint (generated by creating a unique hash of the document file, prevents collisions)
Endpoint
An endpoint represents the final stage of a Project, a Project can have many endpoints.
Endpoints can be of two types...
- Pick up
- Delivery
Dispatch Note
Represents a dispatch note which can either be a pick up note or a delivery note.
Courier Note
Delivery note type must have a Courier Note, this represents our Dispatch Note within a first or third party courier network.
Examples
Example Digital Project Bag
Example Job Sheet
Example Ticket/Enquiry
Example Quote (Backend)
Example Quote (Frontend)
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