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Operations
Information Systems
Accounts
Printing
Customer Service
Contains all the procedures related to customer service e.g. Orders, Artwork, Live Chat, Editing Customers, Credit Control etc.
Digital Cutting & Plotting
Human Resources
Finishing Equipment
Marketing
This section contains a variety of steps to create a strategy, planner, activity for social, email, blogs, videos and home page carousels
Training
Building
Building, heating, electrical system
Sales
Payroll
Suppliers
Invoicing
Arizona 660 XT
Colorado 1650
Mimaki UJV55-320
Mimaki TX300P-mkII
Tawk (Live Chat)
Order Management
Overviews the procedures for creating, editing, tracking and canceling orders
Customer Management
Overviews the procedures for creating, disabling, merging, finding and editing Companies & their associated Contacts
Servers
Software
Credit Control Process
Aged Debt
Zund G3 Flatbed Cutter
Summa D160
Networking
Fotoba W180
Attendance & Holidays
Reviews
Cleaning & Maintenance
Troubleshooting
Roll to Roll Operation
Flatbed Operation
Company Management
Contact Management
Proxmox
Proxmox is the hyper virtualiser we use for creating Virtual Machines and Containers on our primary two servers
VPN
Local Hardware
Remote Instances
Troubleshooting
Supplier Statements Process
Journals (Accurals)
Employees
Pay Run
Troubleshooting
Rigids
Operation
Types of Complaints
Basic Guide
This is a beginner's guide to using sending to send email broadcasts of databases uploaded or extracted from the MaticTrack.
Printing a Nozzle Check
Once the print heads are clean you can now print to check the print quality, we usually print nozzle checks on a roll. From the Arizona print station select to print on the roll, find the print nozzle check file, press print and start to begin. Once p...
Cleaning the Printheads
Why? The reason for cleaning the printheads is to remove any dust or grit the heads may pick up, which results in a poor print finish and potentially damaged printheads, which are expensive! The cleaning process: IMPORTANT Step 1:For personal safety, we r...
Using the Quick Quoter
Creating a New Company
1. Open Matic Track 2. Make sure the customer has not already registered with us. If they havn't, then go to number 3. 3. Click on Customer and Select 'Add New Customer' 4. This will open up an address form to be completed. Please make sure the details ...
Registering a Company
Creating a New Contact
Sending a Welcome Email
Resetting a Contact's Password
Disabling / Enabling a Contacts Shop Access
Setting a Company's Credit Limit
Credit Limit vs Shop Balance
Converting a Quote to an Order
Converting an Order to a Project
Cart vs Quote vs Order vs Project - Understanding Terminology
How to create a patch cable
Holiday Request Form
Searching For Orders
To search for an order - you will need the Quote Reference or a WEB reference. Online orders will begin with WEB followed by numbers Quote numbers will begin with a QUO: followed by numbers Next Day Poster Orders will begin with NDP/ followed by numbers. ...
Order Status / Order Tracking
Uploading Artwork
Where do you upload files... You can upload files on the artwork management screen. This is accessible from the Customer Portal Cart Screen or the Customer Viewing Quote Screen. How to get to the Customer Cart Screen Go to a Cart the MaticTrack Click on t...
Adding Cut Lines / Digital Cut Marks
To add a Cut Line, the cut requires: A single vector line (not expanded or it will be cut twice). Swatch name: CutContour Colour Type: Spot Colour Swatch colour: C:0 M:100 Y:0 K0 (CMYK) This can be any colour but we tend to use 100% magenta. Layer n...