8.7 Control of Non-Conformance Outputs

Any product which show a non-conformance are recorded & disposed off or set aside in a quarantine area to be recorded to ensure that they are not despatched to the customer
All product or aspects of service such as delivery times or customer complaints which show a non-conformance are reviewed by the Operations Director
Non-Conforming product may be:-
- re-worked to meet the specified requirements, or
- accepted with or without repair by concession, or
- regarded for alternative applications, or
- rejected or scrapped.
Any product which is repaired or re-worked is inspected to check that they meet the specification and the findings are recorded.
Where it is proposed that non-conforming product or aspects of the service are to be accepted by the customer by concession then this is discussed with the customer and details are recorded.
If, after delivery to the customer, it is discovered that non-conforming product has been supplied then the customer is advised accordingly
Any product which has been rejected or returned is held in a quarantine area for possible re-work or re-use. Any material which cannot be re-worked is scrapped.

When a non-conformance occurs the issue should be tracked on the MaticTrack internal ERP system

If it is not possible to record non-conformance at that time it should be stored in a Quarantine Bin or marked with a Rejected sticker.