Version Control

• Moved structure to reflect ISO9001:2015 requirements structure
• Updated Measuring Customer Satisfaction to use Data Analysis as well as Customer Surveys
• Removed Customer Surveys - alternatives to be reviewed in Q2 2023
• Updated Workflow to integrate new MaticTrack tracking
• Updated Approved Supplier list to run directly off MaticTrack supplier database
• Added Stock Management list to Quality Manual
• Updated references to MATICMEDIA to Matic Media Services Limited as per Certificate
• Removed references to SGS as third party auditor to LRQA

• Added Certificate Renewal Audit Report from LRQA
• 4 opportunities for improvement are identified:
  • 1. Review of scope wording
  • 2. Inclusion of internal non conformance raised on procedural / process - e.g on Rocket Chat
  • 3. Re-approval criteria for suppliers
  • 4. Clarity on none applicable clauses

• References to Eddie Cairns updated to Andy Roddie as Quality Management Review

Robert

McCombe