8.1 Operation Planning & Control Overview In planning product realization, the Company will determine the following, as appropriate :- quality plans in the form of Job Bags will be issued for every job detailing all aspects of the process; ensure that all activities associated with Process Control are planned and carried out in such a way under controlled conditions; documents and records of such processes will be kept for a period of two years; show the current inspection and test status of all goods within the Company. Operational Component Workflow Definitions Enquiry An enquiry is an initial enquiry received by a customer, this is not a required step in the process flow but may be the first point of communication with a customer. This is represented as a ticket within the helpdesk system. Enquiries have a unique tracking number known as a Ticket Number Enquiry Contexts Enquiries can be classified into the following contexts... Sales Enquiry Order Progress Enquiry Artwork Enquiry Complaint Enquiry Statuses Enquiries can either be open, awaiting customer response or closed. Quote A quote represents the customers requirements in context of our offerings. Quotes have a unique tracking number generated by the system Quote Statuses Quotes can have the following statuses Draft Sent Opened Active Active Sale Dead Order An order represents a confirmation of a quote or parts of a quotation or an order from a web source in which the customer has generated their own quote and then order.  As such this can represent the start of customer communication. Project A project represents a group of one or more Operational Instruction Sets known as Jobs and one or more Endpoints. Project Statuses A project can have one of the following statuses Awaiting Operations Acceptance Active Awaiting Endpoint Completion Awaiting Invoice Complete Cancelled Stock Requisition A Stock Requisition is required when a none stocked item is required for completion of a project Purchase Order A purchase order represents a stock/service order from a  supplier Purchase Order's can have the following statuses... Draft Requisition Awaiting Supplier Confirmation Awaiting Delivery Awaiting Invoice Complete Job A Job is a production Instruction Set.  It lists the processes, their representative instructions and the order in which they should be completed. A Job has the following statuses: Active Process.... Active Inactive Complete Artwork An artwork represents a unique piece of artwork in the system it has the following variables Width Height Quantity Unique Fingerprint (generated by creating a unique hash of the document file, prevents collisions) Endpoint An endpoint represents the final stage of a Project, a Project can have many endpoints. Endpoints can be of two types... Pick up Delivery Dispatch Note Represents a dispatch note which can either be a pick up note or a delivery note. Courier Note Delivery note type must have a Courier Note, this represents our Dispatch Note within a first or third party courier network. Examples Example Digital Project Bag Example Job Sheet Example Ticket/Enquiry Example Quote (Backend) Example Quote (Frontend)