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Lapsed Customers

Customer Journeys

Key Contact A member of a company Never Ordered Whether the company that the contact is a mem...

Updated 1 year ago by Admin

Quotation Journey

Customer Journeys

The quotation lifecycle journey beings once a quote has been emailed to a customer.   Customers ...

Updated 1 year ago by Admin

Terms

Terminology

Term Meaning Registration Someone who has signed up but not purchased Potential Someone who ...

Updated 1 year ago by Admin

Email Images - Sendy

Marketing Imagery

Header - 630px x 80px Main Image - 630px x 418px Blog - 630px x ( 150?) Product Image - 283px ...

Updated 1 year ago by Richard McCombe

Dashboard

Emails Using Sendy Basic Guide

http://emails.maticmedia.co.uk/sendy/ See vault for access details.

Updated 1 year ago by Richard McCombe

Accessing Magisto

Magisto

user: Richard@maticmedia.co.uk See vault: https://vault.maticmedia.co.uk/#/

Updated 1 year ago by Richard McCombe

Commercial Insurance

Insurance

Laurie Ross - 0141 266 0007 To make a claim:  1.  Call the number above 2. www.laurieross.com/...

Updated 1 year ago by Richard McCombe

Director's Insurance

Insurance

Updated 1 year ago by Richard McCombe

Fleet Insurance

Insurance

Laurie Ross - 0141 266 0007 To make a claim:  1.  Call the number above 2. www.laurieross.com/...

Updated 1 year ago by Richard McCombe

List of Keyholders

Keyholders

Person Date Received Robert McCombe ? Adrian McCombe ? Richard McCombe ? Kelly Power ? ...

Updated 1 year ago by Admin

Responding to a Complaint

Complaint Procedure Types of Complaints

Customer Complaints 1 - GENERAL QUALITY - Quality issue - Quality of Colour - Edging / Laminat...

Updated 1 year ago by Frances McCorry

Blast Off / Sensory Path Marketing Assets

Blast Off - Sensory Paths/Pathways

Exhibition StandM:\Generic Files\2019\Marketing Activity\Don't Walk In The Hall\Exhibition Video...

Updated 1 year ago by Patrick Spencer

Royal Mail Click & Drop

Managing Couriers

AKA Pack and Send Go to:Dashboard - Click & Drop (royalmail.com) Log in withUsername robert@ma...

Updated 1 year ago by Admin

Tawk Live

Tawk (Live Chat)

Log into the chat with your email and password  You will see the Home Page - see Image A     I...

Updated 1 year ago by Patrick Spencer

Expenses Procedure

Expenses

The below flowchart shows the procedure for getting expenses paid. Expenses are paid at the end ...

Updated 1 year ago by Admin

DX COURIERS Organising Collections

Managing Couriers

1. Log in to DX Online Services (Instructions Here) 2. Click on heading then click on  3. Fil...

Updated 2 years ago by Admin

Expenses Template

Expenses

Expenses.xlsx

Updated 2 years ago by Admin

Diagnosing Heating Problems

Heating Systems

Overview The heating systems for the buildings are 2 separate systems.  Each unit consists of: ...

Updated 2 years ago by Richard McCombe

REPEAT ORDER

Order Management

1.Click on order you want to repeat then click view cart  then click on Cart View so that you ...

Updated 2 years ago by Patrick Spencer

Organisational Chart

ISO 9001

Updated 2 years ago by Admin