Version Control



Version

Info

By

Date

v2.0

Moved structure to reflect ISO9001:2015 requirements structure

Updated Measuring Customer Satisfaction to use Data Analysis as well as Customer Surveys

Removed Customer Surveys - alternatives to be reviewed in Q2 2023

Updated Workflow to integrate new MaticTrack tracking

Updated Approved Supplier list to run directly off MaticTrack supplier database

Added Stock Management list to Quality Manual

Updated references to MATICMEDIA to Matic Media Services Limited as per Certificate

Removed references to SGS as third party auditor to LRQA

Robert McCombe

03-05-2023

v2.0.1

Added Certificate Renewal Audit Report from LRQA

4 opportunities for improvement are identified:

1. Review of scope wording

2. Inclusion of internal non conformance raised on procedural / process - e.g on Rocket Chat

3. Re-approval criteria for suppliers

4. Clarity on none applicable clauses

Robert McCombe

09-05-2023

v2.0.2

References to Eddie Cairns updated to Andy Roddie as Quality Management Review

Robert

McCombe

14/01/2024