8.7 Control of Non-Conformance Outputs

Overview

Any product which show a non-conformance are recorded & disposed off or set aside in a quarantine area to be recorded to ensure that they are not despatched to the customer

All product or aspects of service such as delivery times or customer complaints which show a non-conformance are reviewed by the Operations Director

Non-Conforming product may be:-

re-worked to meet the specified requirements, or

accepted with or without repair by concession, or

regarded for alternative applications, or

rejected or scrapped.

Any product which is repaired or re-worked is inspected to check that they meet the specification and the findings are recorded.

Where it is proposed that non-conforming product or aspects of the service are to be accepted by the customer by concession then this is discussed with the customer and details are recorded.

If, after delivery to the customer, it is discovered that non-conforming product has been supplied then the customer is advised accordingly

Any product which has been rejected or returned is held in a quarantine area for possible re-work or re-use. Any material which cannot be re-worked is scrapped.

Recording Procedure

When a non-conformance occurs the issue should be tracked on the MaticTrack internal ERP system

If it is not possible to record non-conformance at that time it should be stored in a Quarantine Bin or marked with a Rejected sticker.

Logging Non-Conformance in MaticTrack

Go to Project

Click Record Non-Conformance

Select the Job

Select the Artwork/Dimensions

Select the reasons for Non-Conformance

If Available add pictures of Non-Conformance

Dispose of Non-conformance in bin

Examples in Practice

Quarantine Bin Examples