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8.7 Control of Non-Conformance Outputs

ISO 9001:2015 8. Operation

Overview Any product which show a non-conformance are recorded & disposed off or set aside in a quarantine area to be recorded to ensure that they are not despatched to the customer All product or aspects of service such as delivery times or customer complai...

9.1 Monitoring, Measurement, Analysis & Evaluation

ISO 9001:2015 9. Performance Evaluation

Overview The purpose of this procedure is to ensure that all product manufactured by the Company conforms to customer requirements by means of continuous inspection during all stages of the Quality System. This applies to all personnel whose activities during...

9.2 Internal Audit

ISO 9001:2015 9. Performance Evaluation

Internal Audits Internal Audits are carried out by personnel on aspects of the Quality System for which they have no direct responsibility, whenever possible. The main audits are carried out by the Quality Facilitator and the Operations Director audits the a...

9.3 Management Review

ISO 9001:2015 9. Performance Evaluation

Management Review Matic Media Services Limited management shall review the organisation’s Quality Management System, at defined intervals of every 4 months to coincide with internal audits, to ensure its continuing suitability, adequacy and effectiveness. The...

10. Improvement

ISO 9001:2015

Corrective Action All staff are responsible for raising Corrective Action requests. Final responsibility for this procedure lies with the Quality Facilitator who ensures that appropriate actions are implemented to address non-conformacies found in the system...

Packmage Online Box Creator

Packaging

1. Go to https://online.packmage.com/ 2. Username and password is in vault

Apprenticeships Through NLC (Grant)

Recruitment

North Lanarkshire Council (correct at May 2023) can offer grant support for recruitment (50% NMW up to 6 months). Point of contact: Kathleen Scanlan Tel: 07583 108726 Email: ScanlanK@northlan.gov.uk What we can do for you: Offer a full recruitment package...

Resource Management

ISO 9001:2015 7. Support

Provision of Resources The Company will identify resource requirements and provide adequate resources, including assignment of trained personnel for specific tasks affecting quality, for management performance and verification of work activities including int...

Specification Document & Requirements

ISO 9001:2015

Overview Document link below contains the ISO 9001:2015 specification requirements. ISO9001-2015.pdf Minimum Requirements Organisation Context The organization shall determine external and internal issues that are relevant to its purpose and its strategic...

Previous Version

ISO 9001:2015

Overview Previous documentation can be found on the Nethdd under H&S and Quality folder in Matic Media Services Limited.  Previous version was last updated December 2022 and is superseded by this online version. Nethdd Location \\192.168.0.10\root\CUSTOME...

Document Register

ISO 9001:2015

Overview This page covers the relevant data records for quality and their location. Documents Record / Document Description Location KPI Reports Lists Key Performance Indicators, used for measuring customer satisfaction Operations KPI Report - MaticTra...

Specification Requirements

ISO 9001:2015 8. Operation

8 Operation 8.1 Operational planning and control The organization shall plan, implement and control the processes (see 4.4) needed to meet the requirements for the provision of products and services, and to implement the actions determined in Clause 6, by: ...

Version Control

ISO 9001:2015

Version Info By Date v2.0 Moved structure to reflect ISO9001:2015 requirements structure Updated Measuring Customer Satisfaction to use Data Analysis as well as Customer Surveys Removed Customer Surveys - alternatives to be reviewed in Q2 ...

External Audit Reports

ISO 9001:2015

Audit Type Auditor Date Client Report Surveillance Audit SGS 08/03/2018 GBNS231640_C3SUR2_Remote Audit_Customer REPORT - v1.pdf Surveillance Audit SGS 08/03/2019 Last Cnt MATIC MEDIA_GB-NS_231640_V1_CLIENT REPORT.pdf Surveillance Audit SGS 08/03/...

Influencers Agenda = 2023-05-10

Meetings

Overview Title: Fortnightly Managerial Meeting Reason: Standard Managerial Meeting Total Time: Location: Held By: Robert McCombe Attendees: Kelly Power, Andy Roddie, Jamie Mallon, Frances McCorry, Adrian McCombe Last Meeting Review Overviewed m...

Current Certificate

ISO 9001:2015

00040478-QMS-ENGUS-UKAS.PDF

Video Tutorials

Emails Using Sendy Basic Guide

001 - Sendy Introduction 002 - Previously Sent Emails 003 - Previewing Previously Sent Emails 004 - Sendy - Lists 005 - Sendy - Uploading and Replacing Images  006 - Sendy - Changing Text and Adding Hyperlinks 007 - Sendy - Titles, Subjects and UTM Codes...

Sendy - UTM Code Structure

UTM Codes

This structure will allow Google Analytics to track where the traffic came from, the platform we used, the campaign methodoly (medium) and the unique title of the campaign. utm_source=sendy&utm_medium=email&utm_campaign=Enter_your_Campaign_title_Here

Fixing artwork off centre / wrong scale

Artwork Management

Issue: The file is not in the centre of the page. (This can also be used to correct the wrong scale of artwork) Adobe Illustrator If you have access to Adobe Illustrator (if not scroll down to see the method through Matic Track) you can open the pdf and the...

Editing a file with missing fonts or broken attachments

Artwork Management

Issue: The file is missing fonts or broken attachments when opening in adobe illustrator. If your computer does not have the font, we can get around it by placing the file into a new document and flattening the artwork. Create a new file (to the correct si...