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Purchasing Process The Operations Director has the responsibility of assessing suppliers/sub-contractors who supply goods which are considered fundamental in maintaining quality within the Company Acceptability is based on the Company’s previous experience...

Control of Production and Service Provision Vector Graphic Version Click Here MaticTrack The MaticTrack is Matic Media Services Limited internal inhouse developed Enterprise Resource Management software.  It tracks all aspects of customer, order and produ...

Endpoints - Deliveries and Pick up Release of products and services Matic Media Services Limited only have two method of product release.  Deliveries and Pick ups.  Both are managed with the use of Project Endpoints.  Endpoints A project endpoint represents...

Overview Any product which show a non-conformance are recorded & disposed off or set aside in a quarantine area to be recorded to ensure that they are not despatched to the customer All product or aspects of service such as delivery times or customer complai...

Overview The purpose of this procedure is to ensure that all product manufactured by the Company conforms to customer requirements by means of continuous inspection during all stages of the Quality System. This applies to all personnel whose activities during...

Internal Audits Internal Audits are carried out by personnel on aspects of the Quality System for which they have no direct responsibility, whenever possible. The main audits are carried out by the Quality Facilitator and the Operations Director audits the a...

Management Review Matic Media Services Limited management shall review the organisation’s Quality Management System, at defined intervals of every 4 months to coincide with internal audits, to ensure its continuing suitability, adequacy and effectiveness. The...

Corrective Action All staff are responsible for raising Corrective Action requests. Final responsibility for this procedure lies with the Quality Facilitator who ensures that appropriate actions are implemented to address non-conformacies found in the system...

1. Go to https://online.packmage.com/ 2. Username and password is in vault

Provision of Resources The Company will identify resource requirements and provide adequate resources, including assignment of trained personnel for specific tasks affecting quality, for management performance and verification of work activities including int...

Overview Document link below contains the ISO 9001:2015 specification requirements. ISO9001-2015.pdf Minimum Requirements Organisation Context The organization shall determine external and internal issues that are relevant to its purpose and its strategic...

Overview Previous documentation can be found on the Nethdd under H&S and Quality folder in Matic Media Services Limited.  Previous version was last updated December 2022 and is superseded by this online version. Nethdd Location \\192.168.0.10\root\CUSTOME...

Overview This page covers the relevant data records for quality and their location. Documents Record / Document Description Location KPI Reports Lists Key Performance Indicators, used for measuring customer satisfaction Operations KPI Report - MaticTra...

8 Operation 8.1 Operational planning and control The organization shall plan, implement and control the processes (see 4.4) needed to meet the requirements for the provision of products and services, and to implement the actions determined in Clause 6, by: ...

Version Info By Date v2.0 Moved structure to reflect ISO9001:2015 requirements structure Updated Measuring Customer Satisfaction to use Data Analysis as well as Customer Surveys Removed Customer Surveys - alternatives to be reviewed in Q2 ...

Audit Type Auditor Date Client Report Surveillance Audit SGS 08/03/2018 GBNS231640_C3SUR2_Remote Audit_Customer REPORT - v1.pdf Surveillance Audit SGS 08/03/2019 Last Cnt MATIC MEDIA_GB-NS_231640_V1_CLIENT REPORT.pdf Surveillance Audit SGS 08/03/...

Overview Title: Fortnightly Managerial Meeting Reason: Standard Managerial Meeting Total Time: Location: Held By: Robert McCombe Attendees: Kelly Power, Andy Roddie, Jamie Mallon, Frances McCorry, Adrian McCombe Last Meeting Review Overviewed m...

00040478-QMS-ENGUS-UKAS.PDF

Overview The phone system is based on a the PBX software FreePBX.  It is hosted on Amazon AWS. Access Information System URL What it does... How to Log In AWS https://aws.amazon.com Hosts the PBX System Details in Vault FreePBX https://phones.matic...

Number Type Supplier 0844 209 2274 Matic Media Difference Corporation 01236 884670 Outbound Sipgate 01236 884619 Outbound Sipgate 0330 380 1564 Blastoff Education VOIPtalk 0330 380 0172 Graphic Warehouse VOIPtalk 0141 530 3780 Outbound Sipg...