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Tawk Live

  1. Log into the chat with your email and password 
  2. You will see the Home Page - see Image A  

     

    IMAGE A

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  3. The message alert will come through as a ring tone
  4. Click 'Join Chat' to Answer see Image B - you will see the message appearing along with the customer's name etc

     

    IMAGE B

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  5. Click on Reply see Image: C below
  6. Start by typing Hi - and let the chat begin!
  7. Customers will either be asking for advice on products, availability of a rush job, tracking their delivery etc
  8. If you cannot answer the question, you can click on the 'Whisper' tab  see image C below and ask for help. You either copy and paste the answer in or ask for help to continue with the message.                                                                           IMAGE C

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  10.  When the message has ended - click the X on the top right to end the conversation see IMAGE D.                                      IMAGE D

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  12. Remember to answer the chat request within 3 rings and end the chat when you are finished. 



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