Tawk Live

Log into the chat with your email and password

You will see the Home Page - see Image A 

IMAGE A

The message alert will come through as a ring tone

Click 'Join Chat' to Answer see Image B - you will see the message appearing along with the customer's name etc

IMAGE B

Click on Reply see Image: C below

Start by typing Hi - and let the chat begin!

Customers will either be asking for advice on products, availability of a rush job, tracking their delivery etc

If you cannot answer the question, you can click on the 'Whisper' tab  see image C below and ask for help. You either copy and paste the answer in or ask for help to continue with the message.                                                                           IMAGE C

When the message has ended - click the X on the top right to end the conversation see IMAGE D.                                      IMAGE D

Remember to answer the chat request within 3 rings and end the chat when you are finished.