Customer Journeys

New Customer Onboarding

Description New Customer Onboarding Cycle is split into three customer journeys. New Registrati...

Quotation Journey

The quotation lifecycle journey beings once a quote has been emailed to a customer.   Customers ...

Lapsed Customers

Key Contact A member of a company Never Ordered Whether the company that the contact is a mem...

Order Process

This journey is used to map a customers interaction when an order is placed.