# Troubleshooting IT Issues

# MaticTrack

### Matic Track isn't loading.

### Error 28

### Can't Dispatch Goods

### Can't Upload Artwork/Files

### Next Day Posters Not Syncing

### Queue isn't Processing Files / Queue is Stuck

### Can't Search in CRM

# Phone System

### All Lines are Busy when phoning out

### Can't get online

### Can't phone into building

# File Storage

Can't Access Files

Accidentally Deleted a File

# VPN

### Can't Access VPN

# Other Issues

### Can't Connect to RocketChat

### Can't Connect to Zammad, RocketChat or MaticTrack

### Can't Send Emails From Zammad

### Can't Send Emails from Matic Track

# Printer Won't Print (Desktop e.g. Xerox)

### Error 041-341

Remove toner cartridges and ethernet cable. Turn off machine and turn back on after 45 seconds.

### Error 016-748

You need to reinstall the firmware using Xerox Desktop Print Experience to the latest firmware.

### Other Troubleshooting

If you try and trouble shoot you'll get an error like below.

You'll have to ask Robert for the new IP address.

Then you can follow the video below to update ip address to new address.

<iframe allowfullscreen="allowfullscreen" frameborder="0" height="315" src="https://www.youtube.com/embed/YcNETLD4Xto" title="YouTube video player" width="560"></iframe>

[![image-1673437545945.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2023-01/scaled-1680-/image-1673437545945.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2023-01/image-1673437545945.png)