Troubleshooting IT Issues
MaticTrack
Matic Track isn't loading.
Error 28
Can't Dispatch Goods
Can't Upload Artwork/Files
Next Day Posters Not Syncing
Queue isn't Processing Files / Queue is Stuck
Can't Search in CRM
Phone System
All Lines are Busy when phoning out
Can't get online
Can't phone into building
File Storage
Can't Access Files
Accidentally Deleted a File
VPN
Can't Access VPN
Other Issues
Can't Connect to RocketChat
Can't Connect to Zammad, RocketChat or MaticTrack
Can't Send Emails From Zammad
Can't Send Emails from Matic Track
Printer Won't Print (Desktop e.g. Xerox)
Error 041-341
Remove toner cartridges and ethernet cable. Turn off machine and turn back on after 45 seconds.
Error 016-748
You need to reinstall the firmware using Xerox Desktop Print Experience to the latest firmware.
Other Troubleshooting
If you try and trouble shoot you'll get an error like below.
You'll have to ask Robert for the new IP address.
Then you can follow the video below to update ip address to new address.
