# Tawk (Live Chat)

# Tawk Live

1. Log into the chat with your email and password
2. You will see the Home Page - see Image A **IMAGE A**[![image-1671635774954.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-12/scaled-1680-/image-1671635774954.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-12/image-1671635774954.png)
3. The message alert will come through as a ring tone
4. Click 'Join Chat' to Answer see Image B - you will see the message appearing along with the customer's name etc **IMAGE B**[![image-1671635843984.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-12/scaled-1680-/image-1671635843984.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-12/image-1671635843984.png)
5. Click on Reply see Image: C below
6. Start by typing Hi - and let the chat begin!
7. Customers will either be asking for advice on products, availability of a rush job, tracking their delivery etc
8. If you cannot answer the question, you can click on the 'Whisper' tab see image C below and ask for help. You either copy and paste the answer in or ask for help to continue with the message. **IMAGE C**
9. [![image-1671635892990.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-12/scaled-1680-/image-1671635892990.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-12/image-1671635892990.png)
10. When the message has ended - click the X on the top right to end the conversation see IMAGE D.  **IMAGE D**
11. [![image-1671635938929.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-12/scaled-1680-/image-1671635938929.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-12/image-1671635938929.png)
12. Remember to answer the chat request within 3 rings and end the chat when you are finished.

# New Page

Search for [www.tawk.to](http://www.tawk.to) and log in - with your email address and password.

[![image-1697530683533.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2023-10/scaled-1680-/image-1697530683533.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2023-10/image-1697530683533.png)

[![image-1697530717251.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2023-10/scaled-1680-/image-1697530717251.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2023-10/image-1697530717251.png)

Customers access 'The Chat' through the website - you will receive a notification when the customer is looking for advise.

The notification will come through your headset.

This site is also a good way to monitor how many customers are currently online.

Customer on line -

How to answer request /send message

General Responses

Contact email direction

Whisper Tab

Use of emojiis

Closing the chat