Tawk (Live Chat)

Tawk Live

  1. Log into the chat with your email and password 
  2. You will see the Home Page - see Image A  

     

    IMAGE A

    image-1671635774954.png

  3. The message alert will come through as a ring tone
  4. Click 'Join Chat' to Answer see Image B - you will see the message appearing along with the customer's name etc

     

    IMAGE B

    image-1671635843984.png

  5. Click on Reply see Image: C below
  6. Start by typing Hi - and let the chat begin!
  7. Customers will either be asking for advice on products, availability of a rush job, tracking their delivery etc
  8. If you cannot answer the question, you can click on the 'Whisper' tab  see image C below and ask for help. You either copy and paste the answer in or ask for help to continue with the message.                                                                           IMAGE C

  9. image-1671635892990.png

  10.  When the message has ended - click the X on the top right to end the conversation see IMAGE D.                                      IMAGE D

  11. image-1671635938929.png

  12. Remember to answer the chat request within 3 rings and end the chat when you are finished. 



New Page

Search for www.tawk.to and log in  - with your email address and password. 

image-1697530683533.png



image-1697530717251.png

Customers access 'The Chat' through the website - you will receive a notification when the customer is looking for advise.

The notification will come through your headset.

This site is also a good way to monitor how many customers are currently online. 

 

Customer on line - 

How to answer request /send message

General Responses

Contact email direction

Whisper Tab

Use of emojiis

Closing the chat