# DPD Courier Deliveries

### DPD Contacts

<table border="1" id="bkmrk-who-department-email" style="border-collapse: collapse; width: 100%;"><tbody><tr><td style="width: 20.5192%;">**Who**</td><td style="width: 24.4817%;">**Department**</td><td style="width: 30.0301%;">**Email**</td><td style="width: 24.9691%;">**Phone**</td></tr><tr><td style="width: 20.5192%;">Joy</td><td style="width: 24.4817%;">Account Manager</td><td style="width: 30.0301%;">  
</td><td style="width: 24.9691%;">0121 275 7384</td></tr><tr><td style="width: 20.5192%;">Platinum Service</td><td style="width: 24.4817%;">Customer Service</td><td style="width: 30.0301%;">platinum@dpdgroup.co.uk</td><td style="width: 24.9691%;">01212754815</td></tr></tbody></table>

### DPD Euro Central direct number 0141 4780739

### DPD System Details

DPD's Booking and tracking system is available here: [https://www.dpd.co.uk/umslogon/public/doLogon.do](https://www.dpd.co.uk/umslogon/public/doLogon.do)

<p class="callout info">Login information is stored in **Courier Details collection** in the **[Password Vault](https://manual.maticmedia.co.uk/books/security/page/password-manager "Password Manager").**</p>

### Manually Booking on Delivery's on DPD's System

TODO

### Booking a There to Here Delivery, There to There Delivery (Pick up from customer, delivery to another address)

TODO

### International Fees

<table border="0" cellpadding="0" cellspacing="0" id="bkmrk-country-zone-classic" style="border-collapse: collapse; width: 501px;" width="256"><tbody><tr style="height: 25.5pt;"><td class="xl65" height="34" style="height: 25.5pt; width: 94.5px;" width="64">**Country**</td><td class="xl65" style="width: 94.5px;" width="64">**Zone**</td><td class="xl65" style="width: 94.5px;" width="64">**Classic Rate**</td><td class="xl65" style="width: 94.5px;" width="64">**Express Pak Rates**</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Germany</td><td class="xl66" style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">1</td><td class="xl67" style="width: 94.5px;">£9.84</td><td class="xl67" style="width: 94.5px;">£8.51</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">France</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">1</td><td class="xl67" style="border-top: none; width: 94.5px;">£11.63</td><td class="xl67" style="border-top: none; width: 94.5px;">£10.35</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Netherlands</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">1</td><td class="xl67" style="border-top: none; width: 94.5px;">£9.20</td><td class="xl67" style="border-top: none; width: 94.5px;">£8.44</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Belgium</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">1</td><td class="xl67" style="border-top: none; width: 94.5px;">£9.10</td><td class="xl67" style="border-top: none; width: 94.5px;">£8.65</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Luxembourg</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">1</td><td class="xl67" style="border-top: none; width: 94.5px;">£9.71</td><td class="xl67" style="border-top: none; width: 94.5px;">£9.10</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Austria</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">2</td><td class="xl67" style="border-top: none; width: 94.5px;">£11.91</td><td class="xl67" style="border-top: none; width: 94.5px;">£9.98</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Denmark</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">2</td><td class="xl67" style="border-top: none; width: 94.5px;">£13.36</td><td class="xl67" style="border-top: none; width: 94.5px;">£11.87</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Switzerland</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">2</td><td class="xl67" style="border-top: none; width: 94.5px;">£13.26</td><td class="xl67" style="border-top: none; width: 94.5px;">£12.04</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Czech Republic</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">3</td><td class="xl67" style="border-top: none; width: 94.5px;">£10.95</td><td class="xl67" style="border-top: none; width: 94.5px;">£9.50</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Italy</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">3</td><td class="xl67" style="border-top: none; width: 94.5px;">£13.26</td><td class="xl67" style="border-top: none; width: 94.5px;">£12.21</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Slovakia</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">3</td><td class="xl67" style="border-top: none; width: 94.5px;">£12.37</td><td class="xl67" style="border-top: none; width: 94.5px;">£9.55</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Spain</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">3</td><td class="xl67" style="border-top: none; width: 94.5px;">£12.75</td><td class="xl67" style="border-top: none; width: 94.5px;">£10.42</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Finland</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">4</td><td class="xl67" style="border-top: none; width: 94.5px;">£19.68</td><td class="xl67" style="border-top: none; width: 94.5px;">£16.69</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Portugal</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">4</td><td class="xl67" style="border-top: none; width: 94.5px;">£13.91</td><td class="xl67" style="border-top: none; width: 94.5px;">£10.38</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Sweden</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">4</td><td class="xl67" style="border-top: none; width: 94.5px;">£16.10</td><td class="xl67" style="border-top: none; width: 94.5px;">£13.78</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Poland</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">4</td><td class="xl67" style="border-top: none; width: 94.5px;">£11.87</td><td class="xl67" style="border-top: none; width: 94.5px;">£9.90</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Estonia</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">4</td><td class="xl67" style="border-top: none; width: 94.5px;">£15.35</td><td class="xl67" style="border-top: none; width: 94.5px;">£12.05</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Croatia</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">4</td><td class="xl67" style="border-top: none; width: 94.5px;">£19.03</td><td class="xl67" style="border-top: none; width: 94.5px;">£15.20</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Hungary</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">4</td><td class="xl67" style="border-top: none; width: 94.5px;">£11.99</td><td class="xl67" style="border-top: none; width: 94.5px;">£9.95</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Slovenia</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">4</td><td class="xl67" style="border-top: none; width: 94.5px;">£14.00</td><td class="xl67" style="border-top: none; width: 94.5px;">£10.20</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Lithuania</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">5</td><td class="xl67" style="border-top: none; width: 94.5px;">£13.05</td><td class="xl67" style="border-top: none; width: 94.5px;">£11.50</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Latvia</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">5</td><td class="xl67" style="border-top: none; width: 94.5px;">£14.26</td><td class="xl67" style="border-top: none; width: 94.5px;">£12.50</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Norway</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">5</td><td class="xl67" style="border-top: none; width: 94.5px;">£20.98</td><td class="xl67" style="border-top: none; width: 94.5px;">£17.98</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Iceland</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">5</td><td class="xl67" style="border-top: none; width: 94.5px;">£34.45</td><td class="xl67" style="border-top: none; width: 94.5px;">£26.39</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Bulgaria</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">5</td><td class="xl67" style="border-top: none; width: 94.5px;">£20.24</td><td class="xl67" style="border-top: none; width: 94.5px;">£15.94</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Romania</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">5</td><td class="xl67" style="border-top: none; width: 94.5px;">£19.65</td><td class="xl67" style="border-top: none; width: 94.5px;">£16.01</td></tr><tr style="height: 15.0pt;"><td class="xl66" height="20" style="height: 15pt; border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">Greece</td><td class="xl66" style="border-top: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial; width: 94.5px;">5</td><td class="xl67" style="border-top: none; width: 94.5px;">£24.38</td><td class="xl67" style="border-top: none; width: 94.5px;">£18.47</td></tr></tbody></table>

### Exporting Goods / Delivery Outside the UK

#### Booking an Export On DPD

1\. Log on to mydpd

2\. Select 'Shipping' Along the top bar

3\. Select the country you are exporting good to

3\. Complete the address, contact name, email address and telephone number

4\. Click Customs Information Button

5\. We are the 'Exporter' so fill in the details with our address details

6\. Our EORI number is GB878098854000 / Our VAT number is 878098854

7\. On the Right-Hand side - fill in the following details -

 Reason for Export - Sale

 Shipping Freight - 0.00

8\. Complete the 'Importer' address details

9\. You will need to have the EORI number relating to the country you are exporting to along with the company vat number

10\. Click the 'Product Details' button

11\. This is a description of the goods we are Exporting - we need to add Commodity code

12\. Search this on google e.g - Commodity code for leaflets

13\. Enter the Commodity number, the number of parcels and the value of the order e.g £100

[Commodity code 4802690000: Other - UK Integrated Online Tariff - GOV.UK (trade-tariff.service.gov.uk)](https://www.trade-tariff.service.gov.uk/commodities/4802690000)

14\. Click 'Save' All being well, you will have the option to print the label and the Export documents.

Screen Shots -

[![image-1665070893600.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-10/scaled-1680-/image-1665070893600.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-10/image-1665070893600.png)

[![image-1665070871759.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-10/scaled-1680-/image-1665070871759.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-10/image-1665070871759.png)

TODO

##### Common Commodity Codes

Search for - commodity code for leaflets

##### EORI Number

GB878098854000

#### Editing an Export When in Transit

### Tracking DPD Deliveries inside the Matic Track

TODO

### Tracking Deliveries on DPD's Website

TODO