# 8.5 Production & Service Provision

### Control of Production and Service Provision

[![matic full workflow_department_v2.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2023-05/scaled-1680-/matic-full-workflow-department-v2.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2023-05/matic-full-workflow-department-v2.png)

[Vector Graphic Version Click Here](https://manual.maticmedia.co.uk/attachments/27)

### MaticTrack

The MaticTrack is Matic Media Services Limited internal inhouse developed Enterprise Resource Management software. It tracks all aspects of customer, order and production management. At last update it maintained...

- Customer Information 
    - Company Details
    - Contact Details
- Sales 
    - QuickQuotes
    - Quotes
    - Carts
    - Orders
    - Payments
    - Artwork
    - Catalogue
    - Customer Price Lists
- Operations 
    - Projects
    - Jobs
    - Endpoints
    - Dispatch
    - Stock
    - Job Planning
    - Plant & Building Maintenance
- Purchasing 
    - Remittances
    - Purchase Orders
    - Suppliers
- Accounts 
    - Invoicing
    - Credits
    - Journals
- Marketing 
    - Marketing Lists
    - Third Party Systems Integration
- Graphic Warehouse Website 
    - CMS
    - Ecommerce
    - Blog

### Validation of Processes for Production and Service Provision

- Operators will carry out their duties as per the Job Pack which are issued by the Operations Manager.
- All operators sign the Job Pack on completion of their specific task before the job proceeds to the next part of the process.
- The operators signature signifies that in-process inspection has taken place.
- Maintenance records are updated at the required intervals to ensure that maintenance checks on plant equipment are being carried out.

### Identification and Traceability

- All orders accepted by the Company are allocated a job number which is unique to that particular order. This is made up of a prefix representing the order source and a unique tracking number ending with a version control number. 
    - QUO:12345:01 
        - Source: Quote
        - Identification Number: Quote 12345
        - Version Number: 01
    - WEB:12345:01 
        - Source: Web Order
        - Identification Number: Order 12345
        - Version Number: 01
- Redo of external non conformance numbers are tracked with a prefix of RED e.g. 
    - RED:WEB:12345:01
- Invoices Identification is automatically assigned based on the order id e.g. 
    - If order is WEB:12345, the invoice id will be WEB:12345
    - Duplicate invoices numbers are not allowed therefore duplicate invoicing is impossible
- A Project is allocated to each order with details which correspond to customer requirements. 
    - A Project has many Jobs
    - A Project as many Endpoints
    - A Job has many Artworks
- A Job represents a list of production processes and the current production process that is active
- Each operator completes the Job process step on completion of his area of responsibility. 
    - This completion represents a quality control check.
    - An operator cannot complete a process without having completed training in that process for QA
- Any product which is rejected, for any reason, will have a rejected self-adhesive sticker attached and placed in a quarantine area of the factory.
- All Job Bags are held digitally for a minimum of 2 years.
- The current test status and test and inspection results are detailed on the Job including final inspection, this is stored are logs digitally on MaticTrack.

### Stock Control & Storage

- Stock is held and controlled as per supplier data sheets depending on the product.
- Stock is identified, where needed labelled and grouped as per its type.
- Stock is organised into three types

<table border="1" id="bkmrk-type-descriptor-in-u" style="border-collapse: collapse; width: 100%;"><tbody><tr><td style="width: 49.9383%;">Type</td><td style="width: 49.9383%;">Descriptor</td></tr><tr><td style="width: 49.9383%;">In Use</td><td style="width: 49.9383%;">Is currently in use, held in either lamination room or print room</td></tr><tr><td style="width: 49.9383%;">Partial Use Stock / Offcuts</td><td style="width: 49.9383%;">Is partially used and is held as stock held, held in Kanban System on Mezzanine or in sheet media racks in Stock Bay</td></tr><tr><td style="width: 49.9383%;">Stockheld</td><td style="width: 49.9383%;">Unopened roll stock held in Roll Media racks in Stock Bay</td></tr></tbody></table>

#### Stock Storage Zones

<div drawio-diagram="642"><img src="https://manual.maticmedia.co.uk/uploads/images/drawio/2023-05/drawing-1-1683107861.png" alt=""/></div>

#### Stock Imagery

In Use Stock

[![image-1683108478490.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2023-05/scaled-1680-/image-1683108478490.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2023-05/image-1683108478490.png)

Partial Use Stock / Offcuts

[![image-1683108511554.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2023-05/scaled-1680-/image-1683108511554.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2023-05/image-1683108511554.png)

Stock Identification

[![image-1683108504282.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2023-05/scaled-1680-/image-1683108504282.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2023-05/image-1683108504282.png)

Stockheld

[![image-1683108496850.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2023-05/scaled-1680-/image-1683108496850.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2023-05/image-1683108496850.png)