8.5 Production & Service Provision

Control of Production and Service Provision

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MaticTrack

The MaticTrack is Matic Media Services Limited internal inhouse developed Enterprise Resource Management software.  It tracks all aspects of customer, order and production management. At last update it maintained...

• Customer Information
  • Company Details
  • Contact Details
•  Sales
  • QuickQuotes
  • Quotes
  • Carts
  • Orders
  • Payments
  • Artwork
  • Catalogue
  • Customer Price Lists
• Operations
  • Projects
  • Jobs
  • Endpoints
  • Dispatch
  • Stock
  • Job Planning
  • Plant & Building Maintenance
• Purchasing
  • Remittances
  • Purchase Orders
  • Suppliers
• Accounts
  • Invoicing
  • Credits
  • Journals
• Marketing
  • Marketing Lists
  • Third Party Systems Integration
• Graphic Warehouse Website
  • CMS
  • Ecommerce
  • Blog

Validation of Processes for Production and Service Provision

• Operators will carry out their duties as per the Job Pack which are issued by the Operations Manager.
• All operators sign the Job Pack on completion of their specific task before the job proceeds to the next part of the process.
• The operators signature signifies that in-process inspection has taken place.
• Maintenance records are updated at the required intervals to ensure that maintenance checks on plant equipment are being carried out.

Identification and Traceability

• All orders accepted by the Company are allocated a job number which is unique to that particular order.  This is made up of a prefix representing the order source and a unique tracking number ending with a version control number.
  • QUO:12345:01 
    • Source: Quote
    • Identification Number: Quote 12345
    • Version Number: 01
  • WEB:12345:01
    • Source: Web Order
    • Identification Number: Order 12345
    • Version Number: 01
• Redo of external non conformance numbers are tracked with a prefix of RED e.g.
  • RED:WEB:12345:01
• Invoices Identification is automatically assigned based on the order id e.g.
  • If order is WEB:12345, the invoice id will be WEB:12345
  • Duplicate invoices numbers are not allowed therefore duplicate invoicing is impossible
• A Project is allocated to each order with details which correspond to customer requirements.
  • A Project has many Jobs
  • A Project as many Endpoints
  • A Job has many Artworks
• A Job represents a list of production processes and the current production process that is active
• Each operator completes the Job process step on completion of his area of responsibility. 
  • This completion represents a quality control check. 
  • An operator cannot complete a process without having completed training in that process for QA
• Any product which is rejected, for any reason, will have a rejected self-adhesive sticker attached and placed in a quarantine area of the factory.
• All Job Bags are held digitally for a minimum of 2 years.
• The current test status and test and inspection results are detailed on the Job including final inspection, this is stored are logs digitally on MaticTrack.

Stock Control & Storage

• Stock is held and controlled as per supplier data sheets depending on the product.
• Stock is identified, where needed labelled and grouped as per its type.
• Stock is organised into three types

Stock Storage Zones

Stock Imagery

In Use Stock

Partial Use Stock / Offcuts

Stock Identification

Stockheld