# 6.2 Quality Objectives & Planning to Achieve Them

### Implementation Reference

Quality Objectives and Targets are made from...

- [Data analysis of Non-conformance issues](https://manual.maticmedia.co.uk/books/iso-90012015/page/91-monitoring-measurement-analysis-evaluation "9.1 Monitoring, Measurement, Analysis & Evaluation")
- [Customer Complaints](https://manual.maticmedia.co.uk/books/iso-90012015/page/91-monitoring-measurement-analysis-evaluation "9.1 Monitoring, Measurement, Analysis & Evaluation")
- [Customer Satisfaction](https://manual.maticmedia.co.uk/books/iso-90012015/page/91-monitoring-measurement-analysis-evaluation "9.1 Monitoring, Measurement, Analysis & Evaluation")
- [Managerial Review Meetings](https://manual.maticmedia.co.uk/books/iso-90012015/page/61-addressing-risks-opportunities "6.1 Addressing Risks & Opportunities")
- Annual External Audit 
    - As of 2022 this has been switched from SGS to LRQA

### Spec Requirements

#### 6.2.1 The organization shall establish quality objectives at relevant functions, levels and processes needed for the quality management system.

  
The quality objectives shall:

- a) be consistent with the quality policy;
- b) be measurable;
- c) take into account applicable requirements;
- d) be relevant to conformity of products and services and to enhancement of customer satisfaction;
- e) be monitored;
- f) be communicated;
- g) be updated as appropriate.

The organization shall maintain documented information on the quality objectives.

#### 6.2.2 When planning how to achieve its quality objectives, the organization shall determine:

- a) what will be done;
- b) what resources will be required;
- c) who will be responsible;
- d) when it will be completed;
- e) how the results will be evaluated