7. Support

Resource Management

Provision of Resources

The Company will identify resource requirements and provide adequate resources, including assignment of trained personnel for specific tasks affecting quality, for management performance and verification of work activities including internal audits.

Human Resources

General

All personnel whose daily activities directly affect the quality or services offered by the Company will be trained and competent in all aspects of their day to day procedures to meet the requirements expected by the customer.

Competence, Awareness and Training

Meeting Minute/Template Locations

Meeting Type Location
Directors Meetings Held with Alan Clarke
Monthly Staff Meeting Presentations Held with Robert McCombe
Quality Management Team Minutes Held with Andy Roddie (Quality Facilitator)
Weekly Operations Team Meeting Template In Manual

Training Matrix

Training is an ongoing process at Matic Media Services Limited it is expect of all staff to be trained to the highest standard and to be constantly striving for the next level of competency.

Competency is measured through a 3 point system of...

  1. In training
  2. Competent
  3. Expert (Capable of training others)

External training and expiration dates are recorded in the training matrix.

Training Matrix Location

The training matrix is held on the Nethdd.

https://maticmedia-my.sharepoint.com/:x:/g/personal/robert_maticmedia_onmicrosoft_com/ERnjj-rsBfBNkJK6Jx--s8gBhHtu7uhkG-4ikX4h-turRQ?e=QNgfy2

Infrastructure

Management will provide an environment in which the quality objectives and customer requirements are met. These will include :-

  1. any environment which meets all regulatory requirements of health and safety regulations;
  2. a workplace which ensures that the fabric of the building is maintained to ensure that the processes and the integrity of the product meet customer requirements;
  3. a transport system which ensures that the product required by the customer is safe from any environmental factors which may cause damage or deterioration
  4. Third party health and safety / fire audits are provided by HR Services annually
Infrastructure Reference Documentation
Document Location
Plant & Equipment Register See Document Register
RAG Board Maintenance See Document Register
RAG Board Logs See Document Register
Health & Safety Site Audits See Document Register

Work Environment

Management will provide and mange a work environment needed to achieve conformity to product requirements as detailed in Infrastructure detailed above.

Management will provide an environment in which the quality objectives and customer requirements are met. These will include :-

  1. any environment which meets all regulatory requirements of health and safety regulations;
  2. a workplace which ensures that the fabric of the building is maintained to ensure that the processes and the integrity of the product meet customer requirements;
  3. a transport system which ensures that the product required by the customer is safe from any environmental factors which may cause damage or deterioration

Clause 7.5 see Control of Documents

Specification Requirements

7.1 Resources

7.1.1 General

The organization shall determine and provide the resources needed for the establishment, 
implementation, maintenance and continual improvement of the quality management system.
The organization shall consider:

7.1.2 People

The organization shall determine and provide the persons necessary for the effective implementation of its quality management system and for the operation and control of its processes.

7.1.3 Infrastructure

The organization shall determine, provide and maintain the infrastructure necessary for the operation of its processes and to achieve conformity of products and services.
NOTE Infrastructure can include:

7.1.4 Environment for the operation of processes

The organization shall determine, provide and maintain the environment necessary for the operation of its processes and to achieve conformity of products and services.

NOTE A suitable environment can be a combination of human and physical factors, such as:

These factors can differ substantially depending on the products and services provided.

7.1.5 Monitoring and measuring resources

7.1.5.1 General

The organization shall determine and provide the resources needed to ensure valid and reliable 
results when monitoring or measuring is used to verify the conformity of products and services to 
requirements.

The organization shall ensure that the resources provided:

The organization shall retain appropriate documented information as evidence of fitness for purpose of 
the monitoring and measurement resources.

7.1.5.2 Measurement traceability

When measurement traceability is a requirement, or is considered by the organization to be an essential part of providing confidence in the validity of measurement results, measuring equipment shall be:

The organization shall determine if the validity of previous measurement results has been adversely affected when measuring equipment is found to be unfit for its intended purpose, and shall take appropriate action as necessary.

7.1.6 Organizational knowledge

The organization shall determine the knowledge necessary for the operation of its processes and to achieve conformity of products and services.

This knowledge shall be maintained and be made available to the extent necessary.

When addressing changing needs and trends, the organization shall consider its current knowledge and determine how to acquire or access any necessary additional knowledge and required updates

7.2 Competence

The organization shall:

NOTE Applicable actions can include, for example, the provision of training to, the mentoring of, or the reassignment of currently employed persons; or the hiring or contracting of competent persons.

7.3 Awareness

The organization shall ensure that persons doing work under the organization’s control are aware of:
a) the quality policy;
b) relevant quality objectives;
c) their contribution to the effectiveness of the quality management system, including the benefits of 
improved performance;
d) the implications of not conforming with the quality management system requirements.

7.4 Communication

The organization shall determine the internal and external communications relevant to the quality 
management system, including:

7.5 Documented information

7.5.1 General

The organization’s quality management system shall include:

7.5.2 Creating and updating

When creating and updating documented information, the organization shall ensure appropriate:

7.5.3 Control of documented information

7.5.3.1 Documented information required by the quality management system and by this International Standard shall be controlled to ensure:

7.5.3.2 For the control of documented information, the organization shall address the following activities, as applicable:

Documented information of external origin determined by the organization to be necessary for the planning and operation of the quality management system shall be identified as appropriate, and be controlled.

Documented information retained as evidence of conformity shall be protected from unintended alterations.