5. Leadership

5.1 Leadership & Commitment

Purpose

The purpose of this procedure is to ensure that all personnel within the Management Team are aware of their responsibilities concerning objectives for quality and commitment to quality, as defined in Quality Manual.

Scope

This purpose will be applicable to the Quality System in operation at Matic Media Services Limited

Procedure

  1. Senior Management within the Company have documented the Company Quality Policy within the Quality Manual
  2. The Quality Facilitator is responsible for ensuring that all new personnel within the Company receive induction training covering all aspects of the Quality System
  3. The Quality Facilitator or Operations Manager is responsible for ensuring that any changes to the Quality System which directly affect the working practices of any personnel are fully explained to them before implementation.

Requirements

Top management shall demonstrate leadership and commitment with respect to the quality 
management system by:

Customer Focus

Top management shall demonstrate leadership and commitment with respect to customer focus by 
ensuring that:

Current Quality Owners

Role Person
Managing Director Richard McCombe
Operations Director Robert McCombe
Quality Facilitator Andy Roddie

5.2 Quality Policy

Overview

The Company issue the following quality policy to all staff members on induction.  This allows the Company...

Quality Policy Induction Document

We achieved our accreditation for standards working at the standards of  ISO 9001:2008 in March 2014 and ISO 9001:2015 in March 2016.  We have Management Information Manuals available upon request which include:

All members of Matic Media are expected to maintain and work upon improving the grounding methods and standards of our ISO:9001 documentation through working with SMAS, 5S methods and Lean methodology.

Quality Policy Onboarding Template

All new starts have to fill out the attached Quality Management sign off.  This is part of the Welcome Pack

Quality Management.docx

Specification Requirements

5.2.1 Establishing the quality policy

Top management shall establish, implement and maintain a quality policy that:

5.2.2 Communicating the quality policy

The quality policy shall:

5.3 Role, Responsibilities and Authorities

Responsibility and Authority

Management Representative

The Quality Facilitator is responsible for the co-ordination of the Company’s Quality Policy and Objectives and will provide feedback of quality achievements to all levels of management. The Quality Facilitator is trained in audit techniques and applies those techniques in the form of regular planned audits of the quality system. He reports to the meeting of the Quality Management Team on the operation of the quality system and assures that all actions agreed at such meetings are undertaken. He reports to the Managing Director on amendments for possible adoption, and is responsible for looking after Quality System Documentation. He assesses sub-contractors and is responsible for inspection, measuring and test equipment.

Spec Requirements

Top management shall ensure that the responsibilities and authorities for relevant roles are assigned, 
communicated and understood within the organization.

Top management shall assign the responsibility and authority for: