# Customer Management

# Company Management



# Creating a New Company

1\. Open Matic Track

2\. Make sure the customer has not already registered with us. If they havn't, then go to number 3.

[![image-1665587585730.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-10/scaled-1680-/image-1665587585730.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-10/image-1665587585730.png)

3\. Click on Customer and Select 'Add New Customer'

[![image-1665587418045.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-10/scaled-1680-/image-1665587418045.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-10/image-1665587418045.png)

4\. This will open up an address form to be completed. Please make sure the details are recorded correctly. Especially the customers name.

5\. Once completed - click Save

6\. This will take you to the Customer Page

7\. Make sure the customer is on the correct rate. e.g. Trade Customers are on a different rate from Blue Chip companies and councils etc.

[![image-1665588017431.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-10/scaled-1680-/image-1665588017431.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-10/image-1665588017431.png)

8\. Add in customer name, email address and telephone number to the Company Contacts section

[![image-1665588083223.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-10/scaled-1680-/image-1665588083223.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-10/image-1665588083223.png)

9\. The customer is now registered. You can double check by selecting - Sales - New Quote and adding in the company name.

If the details appear then you have set it up correctly.

# Registering a Company



# Setting a Company's Credit Limit



# Credit Limit vs Shop Balance



# Merging / Absorbing 2 Companies into 1

# Contact Management



# Creating a New Contact



# Sending a Welcome Email



# Resetting a Contact's Password



# Disabling / Enabling a Contacts Shop Access

# CUSTOMER SERVICE DAILY REPORTS

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