# Chat Software (Rocketchat / Matic.Chat)

# General Usage

#### Sending Private Messages

1. You can send 1 to 1 messages to other users by searching for users in the directory  
    [![image-1657290595488.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-07/scaled-1680-/image-1657290595488.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-07/image-1657290595488.png)
2. Select the users Tab  
    [![image-1657290626639.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-07/scaled-1680-/image-1657290626639.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-07/image-1657290626639.png)
3. Search for the users name in the search bar
4. Select the user
5. A chat will appear on the left to represent your conversation

#### Requesting Access to a Chat Room

Its the same process as above to access a chat room you are not currently a member of, except select "Channels"

[![image-1657290746910.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-07/scaled-1680-/image-1657290746910.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-07/image-1657290746910.png)

<p class="callout warning">If you cannot find a channel, it means the channel is PRIVATE you and must ask someone in the channel to add you.</p>

#### Searching for Chats

You can search inside any chat by entering a chat and clicking the magnifying glass at the top right of the screen

[![image-1657290875874.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-07/scaled-1680-/image-1657290875874.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-07/image-1657290875874.png)

Enter your query in the search box

<p class="callout info">Click "Global Search" to search all conversations rather than just the current conversation</p>

  
[![image-1657290901160.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-07/scaled-1680-/image-1657290901160.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-07/image-1657290901160.png)

#### Replying to Chats inside a Chat Room

When replying to a specific message in a chat don't forget to specific "Quote the message"

This is done by clicking the quote icon when hovering over the conversation.

[![image-1657290999756.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-07/scaled-1680-/image-1657290999756.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-07/image-1657290999756.png)

# User Management

<p class="callout info">**YOU MUST BE AN ADMINISTRATOR TO ADD OR EDIT USERS**</p>

### How to Add a User

1. Go to the admin panel
2. Click your Profile icon at the top left of the screen
3. Then click Administration  
    [![image-1652870623684.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-05/scaled-1680-/image-1652870623684.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-05/image-1652870623684.png)
4. Click ****"Users"**** [![image-1652870665035.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-05/scaled-1680-/image-1652870665035.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-05/image-1652870665035.png)
5. Click **"New"** [![image-1652870708354.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-05/scaled-1680-/image-1652870708354.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-05/image-1652870708354.png)
6. Enter the new User  
    <table border="1" style="border-collapse: collapse; width: 100%; height: 208.578px;"><tbody><tr style="height: 29.7969px;"><td style="width: 49.933%; height: 29.7969px;">**Name**</td><td style="width: 49.933%; height: 29.7969px;">The users name</td></tr><tr style="height: 29.7969px;"><td style="width: 49.933%; height: 29.7969px;">**Username**</td><td style="width: 49.933%; height: 29.7969px;">Usually in the format \[forename\].\[surname\] or \[forename\]</td></tr><tr style="height: 29.7969px;"><td style="width: 49.933%; height: 29.7969px;">**Email**</td><td style="width: 49.933%; height: 29.7969px;">\[forename\].\[surname\]@maticmedia.co.uk</td></tr><tr style="height: 29.7969px;"><td style="width: 49.933%; height: 29.7969px;">**Email Verified**</td><td style="width: 49.933%; height: 29.7969px;">Set this to use</td></tr><tr style="height: 29.7969px;"><td style="width: 49.933%; height: 29.7969px;">**Password**</td><td style="width: 49.933%; height: 29.7969px;">Their password</td></tr><tr style="height: 29.7969px;"><td style="width: 49.933%; height: 29.7969px;">**Require password change**</td><td style="width: 49.933%; height: 29.7969px;">yes if you want them to choose their own password</td></tr><tr style="height: 29.7969px;"><td style="width: 49.933%; height: 29.7969px;">**Roles**</td><td style="width: 49.933%; height: 29.7969px;">Select "User"</td></tr></tbody></table>
7. Click **"Save"**

### How to change a User's Password

1. Go to the admin panel
2. Click your Profile icon at the top left of the screen
3. Then click Administration  
    [![image-1652870623684.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-05/scaled-1680-/image-1652870623684.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-05/image-1652870623684.png)
4. Click **"Users"** [![image-1652870665035.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-05/scaled-1680-/image-1652870665035.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-05/image-1652870665035.png)
5. Use the filter bar to find the user you want  
    [![image-1652870979148.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-05/scaled-1680-/image-1652870979148.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-05/image-1652870979148.png)
6. Click on the user
7. Click on the Edit on the User popout  
    [![image-1652871039267.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-05/scaled-1680-/image-1652871039267.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-05/image-1652871039267.png)
8. Enter new password on the password field  
      
    [![image-1652871069189.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-05/scaled-1680-/image-1652871069189.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-05/image-1652871069189.png)
9. Click save  
      
    [![image-1652871082854.png](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-05/scaled-1680-/image-1652871082854.png)](https://manual.maticmedia.co.uk/uploads/images/gallery/2022-05/image-1652871082854.png)

# Android Application

Android application is located here for installation: [matic.chat.android.apk](https://manual.maticmedia.co.uk/attachments/3)